Can I bring my own paintballs?

No. For health, safety, and environmental reasons, only paintballs issued by the centre on the day of your event may be used.

  • Quality & Safety: We ensure our paintballs are fresh and stored correctly to guarantee they break on impact. To maintain these safety standards, paintballs taken off-site cannot be brought back for use at a later date.
  • Environmental Protection: To protect our local New Zealand ecosystems, we exclusively use 100% biodegradable paintballs that are non-toxic and dissolve naturally over time.
  • Strict Prohibition: The use of external paintballs is strictly prohibited. This allows us to verify the storage conditions and ingredients of all paint used on our fields to ensure player safety and environmental compliance.

Are there storage facilities at the centre?

Yes. We provide secure storage facilities at all our national centres to ensure your belongings are kept safe while you are on the field.

  • Locker Hire: Secure lockers are available for a small charge at each paintball centre. These are specifically designed for personal items, valuables, car keys, and spare clothing.
  • How to Hire: Please visit the on-site shop upon arrival to hire a key. We recommend doing this during registration so you are ready before the safety briefing begins.
  • Large Items: While lockers are provided for essentials, we suggest leaving large bags or non-essential equipment in your locked vehicle to ensure space remains available for all guests.
  • Security: Utilizing our lockers keeps your gear clean, dry, and secure, allowing you to focus entirely on your mission in the game zones.

How can I get in contact with On Point Paintball?

You can reach the On Point Paintball team through the following official channels for bookings, weather enquiries, or event planning at our centre:

  • Phone: Call us directly on 0800 667 118 to speak with one of our expert event consultants.
  • Live Chat: Connect with us instantly via our Live Chat Agent for real-time assistance and quick questions regarding your session.
  • Online Enquiry: Submit a message or request a callback via our Contact Form. One of our friendly consultants will review your request and get back to you via email or phone.

Pro-Tip: When calling or messaging, please have your booking ID, preferred game date, or the tracking number on your paintball tickets ready so our team can provide the fastest possible service.

Are OPP tickets refundable?

Yes. Every OPP ticket comes with a ten-day satisfaction guarantee. If you are not satisfied with your purchase, you may apply for a full refund within 10 days of the initial ticket purchase.

  • How to Apply: To request a refund, please visit our Online Refund Authorisation portal. This link can also be found on the back of your physical paintball tickets under the “Important Information” section.
  • On-Street Promotions: For tickets purchased via on-street promotions, OPP processes refunds on behalf of independent resellers. Please allow up to 21 working days for these requests to be completed.
  • Refund Window: All refund requests must be submitted strictly within ten days of the original purchase date.
  • Legal Binding: Once the ten-day cooling-off period has expired, the ticket terms constitute a legally binding contract, and we are unable to offer a refund.
  • Late Submissions: We reserve the right to return any items or decline requests where the initial refund application was received outside of the ten-day eligibility window.

The centre I want to visit is closed/hasn’t opened yet. What should I do?

While our operating hours and availability can occasionally change due to maintenance, seasonal adjustments, or circumstances beyond our control, we are committed to finding the best solution for your mission.

  • Expert Assistance: If the centre is unavailable on your preferred date, our event coordinators will endeavour to find the most convenient alternative session times or dates for your group.
  • Live Availability: We operate on a first-come, first-served basis. To ensure your squad gets their preferred slot, we recommend booking as early as possible.
  • Up-to-Date Info: For the latest information on availability and seasonal session times, please contact our booking office directly.

Pro-Tip: Planning an event for a specific date? Call us on 0800 667 118 and we can instantly check the live availability for the centre to find the perfect fit for your group!

What should I wear and bring for paintball?

To ensure your squad is fully prepared for an action-packed mission at On Point Paintball, please follow our recommendations for clothing, gear, and essentials:

  • Footwear: We strongly recommend sturdy walking boots with ankle support and deep tread rubber soles, especially as the terrain can get muddy during the winter months. While some customers choose wellington boots for comfort in the wet, they do lack ankle support. Sandals, jandals, and open-toed shoes are strictly prohibited.
  • Clothing: Wear comfortable, old clothing (like tracksuits or leggings) under the combat suits we provide. We highly recommend bringing a towel and a full change of clothes for the end of the day to ensure a comfortable journey home.
  • Personal Belongings: Secure lockers are available for hire on-site to store your valuables, car keys, and dry clothes while you are out in the game zones.
  • Hand Protection: Your hands are sensitive to impact; you are welcome to bring your own gloves or purchase professional armoured gloves from our on-site kiosk.
  • Food & Hydration: As we do not offer pizza lunches or onsite catering, please bring your own refreshments and a packed lunch. Cold drinks and snacks are available for purchase at the kiosk.
  • Payment Methods: We accept PIN-verified card payments (Visa and MasterCard) and cash. Please note that card transactions may incur a small fee, so bringing some cash for extra paintballs or snacks is recommended.

Pro-Tip: During the summer months, freezing a few bottles of water the night before is the best way to ensure you’ve got ice-cold water all day! If you’re unsure about gear, give us a buzz on 0800 667 118.

Do I have to fill out a registration form?

Yes. Every player must complete an online registration form before they are authorised to participate at the centre.

  • Under 16s: For players under 16 years of age, the online registration form must be completed by a parent or guardian.
  • Efficiency: Filling out the online registration prior to attending means no printing or chasing up documents, resulting in less time spent checking in on game day. Once each player or parent has successfully registered, we will automatically receive the details.
  • Bonus Info Pack: Upon successfully completing registration, each player or parent will receive a confirmation email along with an info pack, ensuring they are well-versed in the plan for the day.
  • Group Coordination: We recommend sending the registration link to your entire group alongside your invitations to ensure a fast, seamless check-in.
  • Accessing the Link: Please request your unique group link from your event coordinator when finalising your booking by calling 0800 667 118.
  • Connectivity & Delays: Completing forms in advance is essential. The centre is located in an area where mobile signal and internet connectivity can be unreliable. Waiting until you arrive will significantly delay your check-in and reduce your time on the field.

Does paintball still go ahead if it is raining?

Yes. Paintball is a premier all-weather activity, and our centre is fully equipped to ensure your group has a world-class experience regardless of the conditions.

  • All-Weather Facilities: The centre features a large, sheltered base camp area to keep your group dry and comfortable between missions.
  • Secure Storage: We provide on-site lockers at the location to ensure your valuables and dry clothes remain protected while you are on the field.
  • Weather & Cancellation Policy: In the unlikely event that a session cannot proceed due to extreme weather, safety concerns, or “Force Majeure Events,” On Point Paintball reserves the right to issue a full-value credit for the booking instead of a refund.
  • Credit Flexibility: This credit is valid for a future booking date at our centre and is fully transferable to another person.
  • Safety First: The decision to postpone a game due to weather is made solely by the Centre Manager to ensure the safety of all players and staff.

Pro-Tip: New Zealand weather can be unpredictable! We highly recommend bringing a towel and a spare change of clothes to leave in your vehicle for a comfortable journey home. For any weather enquiries, call our team on 0800 667 118.

Can I bring my own paintball marker or equipment to the paintball centre?

Yes. You are welcome to bring certain items of your own gear to the centre; however, all equipment is subject to the final approval and discretion of the Centre Manager. Please note that personal equipment and markers may only be used if a private game has been arranged.

  • Paintball Markers: To use your own marker, you must hold a valid state-specific Paintball Marker Permit and be part of a pre-arranged private game. We exclusively use .50 Calibre markers, and your equipment must pass an on-site chronograph test to ensure it fires below 300 FPS.
  • Air Systems & Gas: For health and safety reasons, players are not permitted to bring their own gas cylinders. Markers must be compatible with our onsite air bottles (3000 PSI), which are refilled by marshals every 30 minutes.
  • Goggles & Suits: You may use your own paintball-specific goggles and combat suits, provided they have not been modified and pass a safety inspection upon arrival.
  • Paintballs: Only paintballs issued on the day of your event may be used. External paintballs are strictly prohibited for health, safety, and environmental reasons.
  • Base Camp Safety: We operate a strict “No Markers in Base Camp” policy. When not in play, all equipment must remain safely racked in the designated Gun Zone.

What food and drink is available at the centre?

To ensure your squad stays hydrated and full of energy, please note the following on-site facilities and catering policies at our centre:

  • Catering Policy: We do not offer pizza lunches or onsite catering. You are more than welcome to bring your own refreshments and a packed lunch to enjoy in our sheltered base camp seating areas between games.
  • On-Site Kiosk: Our base camp shop is stocked with ice-cold drinks, bottled water, Gatorade, and snacks (chocolates, chips, and lollies) available for purchase throughout the day.
  • Hydration: We do not provide complimentary drinking water on-site. We strongly recommend bringing plenty of water for a big day in the bush, or ensuring you have funds for kiosk purchases.
  • Payment Methods: Our shop accepts cash and Eftpos (Visa and MasterCard) for your convenience.

Pro-Tip: During the summer months, freezing a few bottles of water the night before is a classic move to ensure you’ve got ice-cold water all day! If you have any questions about the facilities, give the team a buzz on 0800 667 118.